Freshworks

SaaS & Customer Experience

Freshworks

Verified

SaaS & Customer Experience

Freshworks builds cloud-based customer engagement software including Freshdesk, Freshsales, and Freshservice from Chennai and Bangalore with global customer base and NASDAQ listing. Campus hiring recruits Software Development Engineers from IITs, NITs, BITS, and select colleges through coding tests and technical interviews emphasizing Ruby, Java, JavaScript, and scalable SaaS architecture. Freshworks culture promotes employee wellbeing, diversity, and CSR through Freshworks Foundation alongside product engineering excellence. New graduates join product pods owning features from design to deployment with mentorship from senior engineers. Interview process includes HackerRank assessment, DSA rounds, and discussions on OOP design patterns for multi-tenant SaaS systems. Compensation packages range ₹12–22 LPA with RSUs for campus hires. Internship program Freshworks Internship League provides PPO pathways. Preparation should cover REST API design, database indexing, and basic system design for ticketing workflows. Freshworks differentiates from services companies through pure product focus and global sales footprint from India R&D. Tamil Nadu government's IT policy supports Chennai campus expansion creating local hiring growth. Candidates passionate about B2B SaaS and customer support automation find Freshworks aligned with career interests beyond generic IT services. Prepare to discuss multi-tenant SaaS design basics and REST API versioning decisions during technical interviews. Freshworks CSR and employee wellbeing programs contribute to relatively moderate attrition in Chennai SaaS market.